GarrettCom Magnum 10Mb/s - Manual (Page 49)

Magnum 10Mb Media Converters Installation and User Guide (07/98)
GARRETT
42
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of Garrett Communications product model(s) involved, with
serial number(s). Include the date(s) that you purchased the products from
your supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4. A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.