GarrettCom CSG14 - Manual (Page 78)

CSG14 Series Gigabit Converter Switch Installation and User Guide (09/09)
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2. An accurate list of GarrettCom product model(s)involved, with serial number(s).
Include the date(s) that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware,
including convenient computers, workstations, terminals and printers; plus, the
various network media types being used.
4.
A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.