GarrettCom DS50 - Manual (Page 35)

Magnum DS50 / DS60s Dual Speed Hubs Installation and User Guide (06/02)
5.0 TROUBLESHOOTING
All Magnum Ethernet products are designed to provide reliability and
consistently high performance in all network environments. Both the installation and
operation of a Magnum DS50 / DS60 Dual-speed Hub Plus are simple procedures (see
Section 3.0, INSTALLATION); operation is very simple and is described in Section
4.0.
Should problems develop during installation or operation, this section should help
to locate, identify and correct such problems. Please follow the suggestions listed
below prior to contacting your supplier. However, if you are unsure of any procedure
described in this section, or if the Magnum DS50 / DS60 is not operating as expected,
do not attempt to repair or alter the unit. Contact your supplier (or if unknown, contact
GarrettCom) for assistance.
5.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the Magnum DS50 / DS60,
refer back to Section 3.0, Installation and Section 4.0, Operation. Check to make
sure that the various other components of the network are operable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be attributed
to wiring and connector problems.)
3. Be certain that the AC power cord is plugged into a functioning electrical outlet.
Make sure that the AC power cord is properly plugged into the DS50 / DS60 unit.
Use the PWR LED to verify that the unit is receiving proper power.
4. If the problem is isolated to a network device other than the Magnum DS50 / DS60, it
is recommended that the problem device be replaced with a known good device.
Verify whether or not the problem is corrected. If not go to Step 5 below. If the
problem is corrected, the Magnum DS50 / DS60 and its associated cables are
functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier of the
Magnum DS50 / DS60 unit (or if unknown, contact GarrettCom) by fax or by phone
for assistance.
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