GarrettCom Mini-Concentrator Magnum 700X User Manual

Page 36

Magnum 700X Mini-Concentrators Installation and User Guide (05/98)

GARRETT

5.0

TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently

high performance in all network environments. The installation of Magnum 700X Mini-

Concentrators is a simple procedure (see Section 3.0, INSTALLATION); operation is

very simple and is described in Section 4.0, OPERATION.

Should problems develop during installation or operation, this section should help

to locate, identify and correct such problems. Please follow the suggestions listed below

prior to contacting your supplier. However, if you are unsure of any procedure described

in this section, or if the Magnum 700X is not operating as expected, do not attempt to

repair or alter the unit. Contact your supplier (or if unknown, contact Garrett

Communications) for assistance.

5.1

Before Calling for Assistance

If difficulty is encountered when installing or operating the Magnum 700X Mini-

Concentrators, refer back to Section 3.0, Installation and Section 4.0, Operation.

Check to make sure that the various other components of the

network are operable.

Check the cables and connectors to ensure that they have been properly

connected and the cables/wires have not been crimped or in some way

impaired during installation. (About 90% of network downtime can be attributed

to wiring and connector problems.)

Be certain that the AC power cord is plugged into a functioning electrical outlet.

Make sure that the AC power cord is properly plugged into the 700X unit. Use the

PWR LEDs to verify the unit is receiving proper power.

If the problem is isolated to a network device other than the Magnum 700X,

it is recommended that the problem device be replaced with a known good

device. Verify whether or not the problem is corrected. If not go to Step 5 below.

If the problem is corrected, the Magnum 700X and its associated cables are

functioning properly.

If the problem continues after completing Step 4 above, contact your supplier of

the Magnum 700X unit (or if unknown, contact Garrett Communications) by fax

or by phone for assistance.