HP Photosmart 620 Series User Manual

Page 57

6-Troubleshooting and support

If you think your HP product might need service, call

HP Customer Support, which can help determine if service is

required. Or, visit

www.hp.com/cpso-support/guide/psd/

repairhelp.html

for the nearest sales and service office.

After the first year

Call (1) (208) 323-2551.
A fee of $25.00 per call (U.S.) will be charged to your credit

card. Charges begin only when you connect with a support

technician.

Upgraded warranty options

You can select one of the following upgraded warranty options

(available in the U.S. only):

Standard Next Day Exchange

Accidental Damage Protection with Next Day Exchange

Upgrade your standard factory warranty to three years with

the HP SupportPack. Service coverage begins on product

purchase date and the pack must be purchased within the first

180 days of product purchase. HP will determine the hardware

service offering based upon the outcome of system self-test

programs run by the customer through the initial call to the HP

Customer Care Center. If during your technical support call it is

determined that your product needs replacement, HP will ship

you this replacement product next business day free of charge.

Optional Accidental Damage Protection is also available. This

warranty upgrade protects against accidental breakage such

as spills, drops, or falls. Both of these warranty upgrades offer

maximized uptime and productivity, the convenience of door-

to-door pickup with delivery, packaging and freight prepaid by

HP.