HP Photosmart 620 Series - Manual (Page 51)

6-Troubleshooting and support 49
When I When I When I When I
connect the connect the connect the connect the
camera to my camera to my camera to my camera to my
computer, the computer, the computer, the computer, the
software says software says software says software says
it cannot find it cannot find it cannot find it cannot find
the camera. the camera. the camera. the camera.
The camera is
turned off.
Turn on the camera.
The cable is
not connected
correctly.
Make sure that the cable is firmly
connected at both ends.
The camera is
connected to
the computer
through a USB
hub and your
USB hub is not
compatible
with the
camera.
Connect the camera directly to a
USB port on the computer.
The camera is
not working
correctly.
Connect the camera to a USB-
enabled HP DeskJet or
HP Photosmart printer and print
an image. This will verify that the
image, memory, USB connection
to the camera, and USB cable
are functioning correctly.
When I When I When I When I
connect the connect the connect the connect the
camera to a camera to a camera to a camera to a
Macintosh Macintosh Macintosh Macintosh
computer, I do computer, I do computer, I do computer, I do
not get a Disk not get a Disk not get a Disk not get a Disk
Drive icon on Drive icon on Drive icon on Drive icon on
my desktop. my desktop. my desktop. my desktop.
The USB USB USB USB
Configuration Configuration Configuration Configuration
setting is not
set to Disk Disk Disk Disk
Drive Drive Drive Drive .
Change the USB Configuration USB Configuration USB Configuration USB Configuration
setting to Disk Drive Disk Drive Disk Drive Disk Drive .
Problem Possible cause Solution