Alienware AW3821DW 37.5" 1600p 144 Hz Curved Gaming Monitor - Manual (Page 67)

Troubleshooting | 67
Intermittent
Problems
Monitor
malfunctions
on & off
• Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem
occurs in self-test mode.
Missing Color Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
• Check for bent or broken pins in the video
cable connector.
Wrong Color Picture color
not good
• Change the settings of the Preset Modes
in the Game menu OSD depending on the
application.
• Adjust R/G/B value under Custom Color
in the Game menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image
displayed
appears on the
screen
• Set the screen to turn off after a few
minutes of screen idle time. These can be
adjusted in Windows Power Options or
Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.