iSys V8.5e Thermal Printer - Manual (Page 53)

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Paper is wrinkling or tearing along one edge
Possible causes:
Paper feed is misaligned
Paper is incorrectly installed
Lid is not securely closed
Latch pins need adjustment
Solutions:
1. Ensure that paper is correctly aligned while feeding. If using fanfold paper, you may wish to leave the paper
in the box.
2. Check that the paper is installed correctly (see “Media Installation” in Chapter 3, Installation) and the plotter lid
is securely closed. The top of the lid should be flush with the top of the side panels.
3. If the lid does not close securely, or if the head pressure is too low, contact your authorized service center.
Plotter has no power
Possible cause: If the plotter is plugged in to a functioning outlet, then the AC fuse has blown.
Solution:
1. Replace the fuse as described in Chapter 6.
Plotter display is functioning but motor does not function
Possible cause: Either the 5 V or 24 V power supply is malfunctioning.
Solution:
1. Contact your authorized service center.
Can’t make changes to control panel settings
Possible Cause: Plotter is in ONLINE mode.
Solution:
1. Press the ON/OFFLINE button.