Miscellaneous prompts – Ingenico ict220 User Manual

Page 33

Page 32

CAUSE/REASON

REMEDY

Assistance

required.

Assistance

required.

The card issuer

has declined to

authorise the

transaction.

Call the Authorisation Centre on the number

displayed by the terminal.

Once you have spoken to the Authorisation Centre

press the GREEN button and follow the prompts

displayed by the terminal.

Please contact your Helpdesk.

PROMPTS

Call Auth centre

Call Helpdesk

Not Authorised

Ask the customer to pay by some other means and

press the YELLOW button.

Assistance

required.

Referral

Call the Authorisation Centre on the number displayed

by the terminal. When the call is answered quote the

referral message and your Merchant Number.

Transaction

declined by the

card.

Unable to Authorise

Ask the customer to pay by some other means and

press the YELLOW button.

Terminal not

connecting to host

via a telephone

line.

Unable to Connect

Check the telephone line is connected properly. Call

the Helpdesk for guidance.

DIV434695A

Date: July 2012

Released for: UT4.13.10

34. Miscellaneous Prompts

Below are explanations for some of the common prompts displayed by the terminal.