AltiGen MAXCS 7.0 Update 1 Upgrade Guidelines - Manual (Page 2)

AltiGen Communications, Inc. MAXCS 7.0 Update 1 Upgrade Guidelines Page 2 of 6
Introduction
This guide covers the following:
• The new features in MAXCS 7.0 Update 1. See Enhancements Included in Release 7.0 Update 1 on page 2.
• The process to upgrade IP 805 phones that were running on MAXCS 7.0 to the new format for Release 7.0
Update 1. See IP 805 Upgrades on page 5.
• Guidelines for upgrading from earlier releases of MAXCS to Release 7.0 Update 1. See Software Upgrade
Path on page 4.
For directions on migrating to MAXCS Private Cloud, refer to the Partners Methods and Procedures for MAXCS
Private Cloud guide, which is available from your AltiGen Communications sales representative.
Enhancements Included in Release 7.0 Update 1
The MAXCS 7.0 Update 1 release includes enhancements in the following areas (refer to the MaxCS 7.0 Update 1
New Features Guide or the appropriate MaxCS 7.0 Update 1 manual for full details):
• Operating System Support – Because Microsoft is ending support for Windows XP effective in April, 2014,
MaxCS 7.0 Update 1 does not support that operating system. MaxCS 7.0 Update 1 also supports Windows
2012 R2.
• Location-Based E911 Configuration (For Relocation) – E911 Caller ID (CID) information is sent to PSAPs
(Public Safety Answering Point) when a user calls 911 from an IP phone. A new feature has been added to
MaxCS that allows administrators to configure an E911 Location ID for each geographic location. Each
AltiGen IP phone can then be assigned an appropriate E911 Location ID.
This feature is not designed for use with stationery phones, only for phones that are moved from one
physical location to another.
Configuring E911 Location IDs ensures that emergency calls placed from these IP phones:

Will call the appropriate local PSAP, based upon the phone’s physical location.

Will transmit Caller ID details that will help emergency response teams find the right location.
Refer to the new chapter in the MaxCS Administration Manual for full details.
• Salesforce Integration – Salesforce.com provides a CTI toolkit to telephony-enable its cloud-based CRM
application. When enabled, a softphone control panel appears in the web browser, for agent call control.
AltiGen encapsulates the CTI toolkit into a connector for MaxCS Release 7.0 Update 1, to integrate an
AltiGen IP PBX system with Saleforce.com.
A Salesforce Integration Seat license has been added to the License Information and Client Seat License
Management pages.
Refer to the MaxCS Connectorfor Salesforce.com application notes for full details.
• AltiReport Enhancements – AltiReport uses an email server to send scheduled reports. In MaxCS 7.0
Update 1, AltiReport can now communicate with encrypted email servers such as the Google mail server
(Gmail) or the Hotmail server.