AltiGen MAXCS 7.5 SightMax Configuration Guide - Manual (Page 7)

Page 7 of 7 SightMax Configuration for MaxCS
In the future, if you need to unbind an agent and operator, select the pair and click
Unbind.
Note: Statistics in some reports will be affected for agents using the SightMax Integration
service, because the service sets the agent’s state to Not Ready when a chat session
begins, and there is currently no way to track chat sessions within MAXCS.
SightMax Version Upgrades
When SightMax upgrades their application to a new version, you will need to update the version number within the
application.
1 Open SightMax Integration Administrator.
2 Click the
Configure button.
3 On the SightMax tab, enter the SightMax version number.