AltiGen MAXCS 7.5 SightMax Configuration Guide - Manual (Page 3)

Page 3 of 7 SightMax Configuration for MaxCS
SightMax is a third-party Live Chat (Instant Messaging) platform provided by SmartMax Software. In
MaxCS, AltiGen has added the ability to integrate with the SightMax Enterprise Edition software. This
allows companies to receive both telephone (voice) calls and IM chats.
This document describes how to configure SightMax operators to work with MaxCS MaxAgent.
System Requirements
In order to integrate with SightMax, your system must meet the following software requirements:
• The system must be running MAXCS release 7.5
• The system must have SightMax Enterprise edition installed, with operator licenses
• The system must have one SDK Connection license
• The system must have a SightMax Seat license
The following Windows operating systems are supported:
• Windows 2012 R2
• Windows 2008 R2
• Windows 2008 32-bit
• Windows 7 (32 bit & 64 bit)
• Windows 8.1 (64 bit)
MaxCS supports SightMax version 1.1.13.358.
Overview
The SightMax Integration service will connect with MAXCS through the AltiGen SDK. It will connect with
SightMax server through the web service.