AltiGen MAXCS 7.5 SightMax Configuration Guide - Manual (Page 4)

Page 4 of 7 SightMax Configuration for MaxCS
While MAXCS agents have two different states (Ready and Not Ready), SightMax operators have four:
Online, Away, Back in 5 Minutes, and Out for Lunch. Operators receive new chats only in the Online
state.
The SightMax Integration Service monitors the agent and operator states. When either server connects to
an agent or operator for a voice call or chat session, it automatically changes the state on the other server
accordingly, to block new chats or calls.
For example, if an agent receives a MAXCS server call, SightMax Integration Service sets the operator
state to Away. When the agent’s call ends, SightMax Integration Service sets the operator status back to
Online.
Likewise, when an operator starts a chat session, SightMax Integration Service sets the agent status to
Not Ready. When that chat session ends, SightMax Integration Service sets the agent status back to
Ready.
Installation
1 Install both MAXCS and SightMax Web Service. You can install SightMax Web Service from the
company’s web site: http://www.sightmax.com/sightmaxecs-download . We recommend that you
do not install SightMax on the MaxCS server.
2 Configure MAXCS Admin:
a. Open MAXCS MaxAdministrator and choose PBX > Extension Configuration.
b. Create an agent that will be used for agents to log into SightMax Integration Service. This
will be one dedicated virtual extension used by all agents.