5 faq – IEI Integration HDC-502E User Manual
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HDC-502E Video Capture Card
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4.5 FAQ
Q: The input source video format is 60Hz and the HDCapture software video format
setting is also 60Hz. But the video and sound are not synchronized.
A: Please change the video format of HDCapture software to 59.94P to capture the video.
Q: Capture card, driver, application and input source are all ready, but the recorded video
is not displayed or displayed incorrectly.
A: A correct video codec is needed to display the H.264 video image. For example,
ffdshow codec.
Q: The error message window appears from time to time.
A: The OS status, audio codec and input devices may all be the reasons to trigger DMA
errors.
Q: How to know the current DirectX version used on the system?
A: In Windows, Start
Æ Run Æ Type ‘dxdiag’ Æ Enter. Then you can find the current
version in DirectX Diagnostic Tool window.
Q: How to obtain the latest driver?
A: Please go
. You can always find and download the latest
driver from “Support” pages.