INSTEON HouseLinc Manual - Manual (Page 25)

Page 25 of 28 HouseLinc - Rev: 2/14/2013 5:03 PM
Troubleshooting
Problem Possible Cause Solution
The settings change I
made on the device did
not take effect. The device may need
to synchronize with
HouseLinc.
Right-click the device in the Devices List and
choose Synchronize Device.
I am unable to detect my
PLM USB Drivers not
installed correct
Download and install the latest USB drivers and
restart HouseLinc.
http://www.insteon.com/houselinc.html
Plug-in or wired-in device
won’t synch with
HouseLinc
Product may be out of
range
Install FilterLincs or additional dual-band INSTEON
products to improve signaling
Unit may need to be
reset
For plug-in devices, unplug the unit for 10 seconds
and then reinstall
For wired-in devices, use the air gap (pull the Set
button out as far as it will go or turn off circuit
breaker), wait 10 seconds and then push back in
or turn on circuit breaker.
Device was factory
reset and lost it's link
to HouseLinc
Re-link to HouseLinc
Battery powered device
won't synch with
HouseLinc
Product may be out of
range
Try moving the device closer to a dual-band device
or add additional dual-band INSTEON products to
improve signaling
Unit may need to be
reset
Remove the battery, wait 10 seconds and then
reinstall. If the battery is non-removable use its
power switch to cycle power for 10 seconds.
Device was factory
reset and lost it's link
to HouseLinc
Re-link to HouseLinc
Events that are based on
time are happening at the
wrong time.
The time for the
HouseLinc system
may be set for the
incorrect time zone.
If you are in a time zone other than PST, double-
click the time in the system tray and set the time to
the correct local time. Also be sure to adjust
daylight saving time settings as appropriate for
your time zone.
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you’re
having with HouseLinc, please call: 866-243-8022
Move HouseLinc to Another Computer
On the original computer:
1) Go to Start
 Programs  HouseLinc  View Data Folder
2) Open the Settings folder
3) Find the file “HouseLinc.settings.xml” and save to flash drive (or other).