Sony SPP-A972 - Manual (Page 76)

Additional Information 76 US
Symptom
The caller’s name and/or
phone number does not appear
on the display.
The caller’s name and/or
phone number does not
appear on the display during
call waiting.
You cannot dial the number
from the Caller ID list.
The memory match function
does not work.
The CHARGE lamp does not
light up when you place the
handset to charge.
The battery duration is short.
The CHARGE lamp flashes.
Remedy
• Make sure you have subscribed to Caller ID service.
• Caller ID service may not work when the phone is
connected to a Private Branch Exchange (PBX).
• The call is made through company which does not
offer Caller ID service. “OUT OF AREA” will appear
on the display.
• The call was “blocked”. “PRIVATE” will appear on
the display.
• You have answered the call while “** RINGING **”
was displayed. Be sure to answer after the Caller ID
data is displayed.
• Make sure you have subscribed to “Caller ID with call
waiting” service (page 69).
• Make sure nobody is talking with another phone on
the same telephone line.
• Make sure you entered your home area code correctly
(page 17).
• You may need to change the number of digits of the
phone number (page 67).
• This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
• If the call is from an office which uses multiple lines,
the phone number may not match the number you
put in the memory.
• If you have stored the phone number with an outside
line access digit in the Phone Directory because the
phone is connected to a Private Branch Exchange
(PBX), the phone number will not match the Caller ID
data.
• Wipe the charge terminals of the base unit and the
handset with a soft cloth for better contact of the
charge terminals.
• Make sure the handset is placed on the base unit
properly.
• The battery pack was charged less than 12 hours (due
to power failure, etc.).
• The usage life of the battery has expired and needs
replacement.
• Move the handset closer to the base unit.
• Make sure the battery is inserted in the handset.
• The battery may be completely discharged. Charge
the battery for more than 12 hours (page 14). It may
require several times of charging to recover to its full
capacity.
Power source/battery
Troubleshooting (continued)
Caller ID