Stress-free computing – HP Business e-pc User Manual
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stress-free computing
HP small business PCs and e-pcs are backed by HP quality and award-winning support, and provide a simplified support
experience through HP e-Diagtools.
warranty*
A 3-year return to bench for the CPU and free parts exchange for the keyboard, mouse, power supply, hard
disk drive, and USB e-modem for the 3-year warranty period
A 3-year on-site or customer replaceable option available
* Note: Europe and North America only
support
24 hours a day, 7 days a week, there is always a way to reach HP support:
Web technical support including BIOS and driver updates, white papers and additional product information
HP 3-year free hardware diagnostic phone support (24 hours a day, 7 days a week in U.S. Standard
business hours in other regions)
For more information, go to
and click on Assistance to find the
telephone number of the HP customer care center near you
fault management
SMART III (self-monitoring and reporting technology)
–
Monitors hard disks and warns of potential hard disk drive failures
–
Notifies end-users and network administrator of potential problems
Proactive notification of virus infection (local and remote) to DMI console like HP Toptools
Hardware diagnostics
–
Hardware diagnostic software for identification of failed components and faster troubleshooting
(HP e-Diagtools), accessible at boot or from HP assist CD-ROM
–
Result of hardware diagnostic stored in a support ticket file, ready to be sent to support provider through
Internet connection
software recovery
HP assist CD-ROM for easy software system recovery shipped in the box with the HP small business e-pc
instant support
HP instant support automates and speeds the resolution of computing problems, freeing you from time-
consuming diagnostic chores and allowing you to focus on more important business activities. Featuring web-
based diagnosis and resolution capabilities, HP instant support can be personalized to meet your business
needs and deliver the support experience that works for you.
For more information, go to