Quickspecs – HP STORAGEWORKS MSA50 User Manual
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Software Product
Services
Standalone telephone support
Rights to new license version
Media and documentation updates
Hardware Product
Services
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed
below:
Warranty Upgrade
Options
Response – Upgrade on-site response from next business day to same day 4 hours
Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration – Select duration of coverage for a period of 1, 3, or 5 years
HP Services and
Support
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL
Care Pack services provide a range of life cycle support options that let you choose the service
levels that meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24
hours, 7 days call window with options including 4 hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials
and VMware-based IT solutions helping to deliver high level of application availability.
Response times range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution.
NOTE: For more information on HP Care Pack services, contact any of our worldwide sales
NOTE: For more complete information on HP Services offerings, customers and resellers, please
visit us at:
NOTE: Additional information regarding worldwide limited warranty and technical support is
QuickSpecs
HP StorageWorks Modular Smart Array 50 Enclosure
Service and Support, HP Care Pack, and Warranty Information
DA - 12245 U.S. QuickSpecs — Version 15 — 10/26/2007
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