Handspring VisorPhone User Manual

Page 92

Troubleshooting and Maintenance

My VisorPhone
requires an
unlocking code
(PIN), but I
didn't set one

■

Your service provider may have set the locking code

before you received your VisorPhone. Enter the
default unlocking code (PIN) and then tap OK. In
North America, the default unlocking code is usually
1234 or 1111. If this doesn't work, contact your
service provider.

Note: It is actually your SIM card that is locked, not

your VisorPhone.

■

If you see the Unblock Phone screen instead of the

Unlock Phone screen, you entered the unlock code
(PIN) incorrectly three times, and your VisorPhone
is now blocked. Contact your service provider to
obtain the unblock code. If you enter the unblock code
(PUK) incorrectly ten times, your SIM is
permanently disabled.

I called my
service provider
to enable my
phone service,
but it still
doesn’t work

Some service providers require 24 hours or more to
activate your phone service. If it has been longer than
your service provider’s activation period, report the
problem to your service provider.