Troubleshooting and maintenance – Handspring VisorPhone User Manual

Page 91

Troubleshooting and Maintenance

If you encounter a problem with your VisorPhone module, check this
section to see if your problem is listed. If your problem isn't listed here, or
the suggestions don't resolve your problem, visit us at www.handspring.com
for technical support contact information.

My VisorPhone
won't turn on

■

Make sure your VisorPhone is inserted firmly in the

Springboard expansion slot.

■

Make sure your VisorPhone battery isn't drained.

■

When you turn on your VisorPhone, hold down the

power button for at least two seconds, until you hear
a beep.

■

Turn on your handheld to make sure that the

handheld batteries aren't drained. Low batteries will
prevent your VisorPhone from turning on.

I get a message
that my SIM
card is missing
when I turn on
my VisorPhone

■

Make sure your SIM card is properly inserted. The

metal contacts must face down (away from the
battery), and the side with the corner cut must slide
into the SIM slot first. For details, see “Step 2: Insert
your SIM card into your VisorPhone” on page 3.

■

Your SIM card may be damaged. Contact your

service provider for a new card.