HP Compaq - Manual (Page 13)

13
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with an extended service plan. Service coverage
begins on product purchase date and you must purchase the
service within the first year after purchasing the computer.
The hardware service offering will be determined based on
the outcome of system self-test programs run by the customer
through the initial call to HP Total Care.
For more information please visit
US Only
http://www.hp.com/home/ownerservices
Canada Only
http://www.hp.ca/ownerservices
or call: 866-234-1377
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your old
product for recycling. Compaq will help you recycle your
old equipment even if it is not a Compaq product; we take
back all makes and models. Visit our Web site to find out
how easy it is to recycle: www.hp.com/recycle
COMPAQ PRESARIO DESKTOP
PRODUCTS
The Legal Language
Compaq Limited Warranty Statement
DURATION OF LIMITED WARRANTY
Hardware:
Original Systems — 1 year
Technical phone assistance to diagnose
potential hardware issues —
1 year
HP warrants to you, the end-user customer, that COMPAQ
hardware, accessories, and supplies will be free from
defects in materials and workmanship after the date of
purchase —
Original Systems — 1 year
If HP receives notice of such defects during the warranty
period, HP will replace products that prove to be defective.
Replacement (e.g., keyboard, monitor, mouse, etc.) may be
either new or like new. HP warrants to you that COMPAQ
software will not fail to execute its programming instructions
after the date of purchase, for 30 (thirty) days, due to
defects in material and workmanship when properly
installed and used. If HP receives notice of such defects
during the warranty period, HP will replace software media,
which does not execute its programming instructions due to
such defects.
HP warrants the operation of a network interface card (NIC)
only if factory preinstalled by HP, as follows: HP will make
sure the correct drivers are installed; HP will make sure that
the Compaq Presario recognizes the NIC. NO
CONNECTIVITY ISSUES ARE SUPPORTED.
HP does not warrant that the operation of COMPAQ
products will be uninterrupted or error-free. If HP is unable,
within a reasonable time, to repair any product to a
condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
Refunds within the first 3 months of ownership will be
refunded at 100% of purchase price. Refunds within 3–6
months of ownership will be refunded at 85% of purchase
price. Refunds within 6–9 months of ownership will be
refunded at 55% of purchase price. Refunds within 9–12
months will be refunded at 35% of purchase price.
Compaq Branded products may contain remanufactured
parts, which are equivalent to new in performance or may
have been subject to incidental use.
Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts, or supplies not supplied by
HP, (c) unauthorized modification or misuse, (d) computer
viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site
preparation or maintenance, or (g) unplanned acts of
nature, such as floods, tornadoes, lightning strikes,
hurricanes, or earthquakes.