HP 7100ux - Manual (Page 7)

Support Services Support Services Support Services Support Services
Standalone
Standalone Standalone Standalone
Hewlett-Packard provides a 1-year mfg exchange, limited warranty for the 30ux Subsystem, plus 9x5 phone support for the
duration of the warranty. In addition, available service offerings include a full range of optional packaged hardware and
software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
Support Services Support Services Support Services Support Services
Jukeboxes
Jukeboxes Jukeboxes Jukeboxes
Hewlett-Packard provides a 1-year, next-day, 13x5 on-site, limited warranty for the HP StorageWorks Optical Jukeboxes,
plus 9x5 phone support for the duration of the warranty. In addition, available service offerings include a full range of
optional packaged hardware and software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
Components Components Components Components The following brick level options/components do not have individual HP Care Pack Services. These items will be included
in product HP Care Pack Services into which they are installed.
Disk Drives Tape Drives CD/DVD ROM SCSI Hubs in SBBs Adapters
Bus Converters Backplane RAID
Controllers Power Supplies Cabling Fans
QuickSpecs
HP StorageWorks Optical Jukebox Family HP StorageWorks Optical Jukebox Family HP StorageWorks Optical Jukebox Family HP StorageWorks Optical Jukebox Family
Service and Support, HP Care Pack and Warranty Information
DA - 11944 Worldwide — Version 2 — June 23, 2004 Page 7