HP Photosmart D5463 User Manual

Page 19

Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.

Solution 2: Remove the CD/DVD holder from the storage area

Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower
the CD/DVD tray (located below the control panel).

Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push
the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white
lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.
Cause: You inserted the CD/DVD holder back into the storage area.
If this did not solve the issue, try the next solution.

Solution 3: Place the CD/DVD on the CD/DVD holder

Solution: Remove the CD/DVD holder from the storage area below the main input tray.
Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD holder with the
printable side up. Push the holder forward into the CD/DVD tray until the lines on the holder line
up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/
DVD tray first.
Cause: You inserted the disc directly into the CD/DVD tray without placing it on the CD/DVD
holder.
If this did not solve the issue, try the next solution.

Solution 4: Load the next disc on the CD/DVD holder

Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD
from the holder. Load the next disc onto the CD/DVD holder with the printable side up and
reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines
on the tray. When the product detects the holder, the prompt disappears.
Cause: The product prompted you to insert the next disc when printing multiple CD/DVDs in
a print job.

The product does not detect a CD/DVD on the holder

Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto
the holder.

CD/DVD print troubleshooting

Trou

blesho

ting

and

uppo