HP VECTRA VL420 - Manual (Page 14)

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hp value-added software
easy to support
HP professional PCs are easy to diagnose, troubleshoot, and service, greatly empowering your help desk resources and providing a better
user experience.
fault management Fault diagnostics
• HP e-Diagtools (local and remote)
• On-line video and LAN cards (3Com, Intel, Matrox)
Remote and local alert reporting
• Power-on self-test (POST)
• Chassis intrusion detection
• IDE hard disk drive SMART failure warning
Resources monitoring
• CPU
• Memory
• Hard disk drives
• Networking card (requires SNMP services to be installed)
e-diagtools HP e-Diagtools hardware diagnostics solution
• Provides preboot diagnostics, system configuration diagnostics, and a complete test suite of the system hardware
components
• Any error found by e-Diagtools can be transformed into a sound signal emitted by the pre-boot diagnostic chip
and sent over a phone line to your HP support provider for immediate troubleshooting
• Immediate troubleshooting of e-Diagtools error codes can also be accessed manually or automatically (through
HP virtual call assistant) from www.hp.com/desktops/diagtools
• Test results and system configuration are stored in a support ticket file for further access from your HP support
provider, if necessary
• e-Diagtools allows the user to e-mail the support ticket to an HP support provider (in cases where the user’s PC
can access the Web)
• e-Diagtools can be remotely launched by HP Toptools device management software (requires HP Toptools agent
on your system) or HP Instant Support web portal, or upon HP support specialist request
• e-Diagtools allows the user to update the system BIOS via their Internet connection (in cases where the user’s PC
can access the Web)
ease of setup and servicing Highly serviceable packages—easy to open, repair, and expand, with built-in intuitiveness
• Features include:
– Cover-tool-free, intuitive removal
– System board-direct access to upgradable parts (memory, microprocessor, I/O cards)
– Hard disk drive-easy removal, direct access, tool-free removal of hard disk drive cage
– Front-accessible drives-direct access, easy removal of tray
– Embedded repair instruction labels
– Easy upgrade of I/O cards-tool-free single I/O locker
– No mounting accessories needed when installing accessory devices
– Color-coded connectors for simplified PC assembly
• Hassle-free security with HP master pass key system-chassis lock with configurable master setting (optional)
• BIOS stored in flash EEPROM for fast and easy upgrades
• Setup program in flash ROM
• Automatic detection of major components at power-on
• Power-on self-test (POST) displays start up errors, suggests solutions
• All models are local area network (LAN) ready for easy integration into the network
• HP e-Diagtools: fast, easy-to-use hardware diagnostics for quick system troubleshooting
• LAN hardware diagnostics
instant support HP instant support automates and speeds up the resolution of computing problems, freeing you from time-consuming
diagnostic chores and allowing you to focus on more important business activities. Featuring Web-based diagnosis,
resolution capabilities, and communication with HP support providers via active messaging, HP instant support can be
personalized to meet your business needs and deliver the support experience that works for you. For more information,
go to: www.hp.com/go/instantsupport
More details on HP professional line PCs supportability can be obtained at: www.hp.com/go/pcsupportability