HP 1010 - Manual (Page 66)

58 Chapter 6 ENWW
Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
● Is the printer plugged into a power outlet that is known to work?
● Is the on/off switch in the on position?
● Is the print cartridge properly installed? See Changing the print cartridge .
● Is paper properly loaded in the input tray? See Loading media .
Yes: If you answered yes to the questions above, go to Step 2: Is the Ready light on?
No: If the printer will not turn on,
Contact HP support .
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
Yes: Go to
Step 3: Can you print a demo page?
No: If the control panel lights do not look like the picture above, see
Status light patterns .
If you are unable to resolve the problem, Contact HP support .
Step 3: Can you print a demo page?
Press the
Go button to print a demo page.
Yes: If the demo page printed, go to
Step 4: Is the print quality acceptable?
No: If no paper came out, see
Media handling problems .
If you are unable to resolve the problem, Contact HP support .