Getting assistance, Error messages on the computer, Finding help on the web – HP PhotoSmart 620 User Manual

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6-Troubleshooting and support

Error messages on the computer

Getting assistance

Finding help on the web

HP product support

Visit

www.hp.com/cposupport/loc/regional.html

, select your

language, and then type your camera model in the “quick
find” box to find information about setting up and using your
camera, downloading drivers, solving a problem, ordering,
and warranty information.

HP photosmart website

Visit

www.hp.com/photosmart

for tips on using your camera

more effectively and creatively as well as HP digital camera
driver updates and software.

HP accessibility website

Visit

www.hp.com/hpinfo/community/accessibility/prodserv/

if you have a disability and need help.

Message

Possible cause

Solution

Connection

Connection
between the

between the

between the
imaging device

imaging device

imaging device
and computer

and computer

and computer
failed

failed

The camera
might be
connected to a
computer
through a USB
hub.

Make sure the camera is
on, try connecting the
camera directly to the
computer, or disconnect
other devices attached to
the hub.