HP Ultrium 215 - Manual (Page 12)

Product Number Product Description
U2090A/E Tape Installation HW Installation Only
H3157A/E HW, "3-year", "Next Business Day", "9x5", "on-site"*
H4617A/E HW, "3-year", "4-hour", "13x5", "on-site"
H4622A/E HW, "3-year", "4-hour", "24x7", "on-site"
U6359A/E HW, "3-year", "6hr Call to Repair", "24x7", "on-site"
U9342A/E HW, "4-year", "4-hour", "13x5", "on-site"
U9343A/E HW, "4-year", "4-hour", "24x7", "on-site"
U9344A/E HW, "5-year", "4-hour", "13x5", "on-site"
U9345A/E HW, "5-year", "4-hour", "24x7", "on-site"
UA454PE HW, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"
UA455PE HW, "1-year", "4-hour", "13x5", "on-site", " Post Warranty "
UA456PE HW, "1-year", "4-hour", "24x7", "on-site", " Post Warranty "
UA457PE HW, "1-year", "6hr Call to Repair", "24x7", "on-site", Post Warranty"
Enterprise Purchased Care Packs
Product Number Product Description Drive Band Install Band
HA113A1
Tape Installation HW Installation
Only
N/A 596
HA101A3
HW, "3-year", "next-day", "13x5",
"on-site"
450 N/A
HA103A3
HW, "3-year", "4-hour", "13x5", "on-
site"
450 N/A
HA104A3
HW, "3-year", "4-hour", "24x7", "on-
site"
450 N/A
HA105A3
HW, "3-year", "6hr CTR", "24x7",
"on-site"
*
450 N/A
HA106A3 SW, "3-year", "Phone-in", "9x5" N/A N/A
HA107A3 SW, "3-year", "Phone-in", "24x7" N/A N/A
HA109A3
HW Only, Support Plus, "3-year",
"13x5"
450 N/A
HA110A3
HW Only, Support Plus 24, "3-year",
"24x7"
450 N/A
HA111A3
HW Only, Proactive 24, "3-year",
"24x7"
*
450 N/A
HA112A3
HW Only, Critical Service, "3-year",
"24x7"
*
450 N/A
NOTE:
* Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are
available on time & materials basis. (SW is supported separately per package).
The Care Pack information quoted above relates to 3-year offerings only; 1-year, 4-year, and 5-year
packs are available for each offering (replace A3 with A1, A4 or A5).
QuickSpecs
HP StorageWorks Ultrium Half-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 12128 Worldwide QuickSpecs — Version 7 — 3/17/2006 Page 12