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Trouble shooting – Kodak PIXPRO SP360 4K Action Camera Dual Pro Pack User Manual

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Trouble Shooting

Problem

Possible causes

Solution

Product does not turn on

The battery has been depleted.
The battery is installed incorrectly.

Charge the battery.
Please follow the charging instructions in the manual

to install the battery.

Blurred images

There is dirt on the lens or the lens cover.

Clean with a clean, lint-free dry cloth.

Failed to connect Wi-Fi

Wrong password entered.

Please re-enter the password. If you have forgotten

the changed password, you can use the reset function

to restore the password (initial password: 12345678)

Slow Wi-Fi connection

There are too many programs running simultaneously

on the smart device.

Please close other unnecessary programs running on

the smart device.

Micro USB connection failure.

Choose the wrong USB connection mode

Confirm the USB connection mode set in the menu.

If there is need to read or save videos, please select

Mass Storage. If there is need to serve as a video

chat (Skype) camera, please select Web Cam.