Troubleshooting (faq) – Wimaxit M1331CV2 13.3" HDR Portable Monitor User Manual

Page 11

Website:www.wimaxit.com

Safety Instructions:

1.Do not use a damaged, loose, unauthorized plug. This may cause an electric shock or

fire.

2.Do not operate power plug by wet hand. This may cause electric shock.

3.Please do not bend the monitor and place the heavy things on the screen.

4. High humidity and dust environment may cause the electric shock and damage the

monitor.

5.Please place the monitor on a flat and stable surface.

6.Please cleaning screen slightly with a moistened, soft fabric.

7.If the connector between the plug and the pin is dusty or dirty, clean it properly with a

dry cloth. A dirty connector can cause an electric shock or fire.

8.If there is weird smell and sound come from monitors. Please power off and contact

customer support for assistance.

Troubleshooting (FAQ)

1. My screen does not turn on or I

’

m seeing a black / blank screen

Please try plugging it into a power source with the supplied power adapter or using the

USB C cable provided. Please do not use generic USB-C cables sine not all cables are made

equal. Some generic cables might not be able to power the monitor or provided image

output to the monitor.

2. Audio is playing from my Wimaxit screen instead of my laptop or headphones

Please go into the audio / volume settings on your computer and switch output back to

your laptop or headphones.

3. Why isn

’

t my mobile device / tablet connected to the Wimaxit?



Some phone brands, by design, do not output any display signal. Unfortunately, this

means you will not be cable to connect to your smart phone to your Wimaxit.



For Apple tablets and smart phones, you will need to use a special Lighting-to-HDMI

adapter available on amazon due to Apple

’

s limitations.



Make sure you

’

re also providing enough power to the monitor (5V 2A). Many tablets

and mobile devices do not output sufficient power to turn on the monitor. Please

power by connecting the Wimaxit to a charger or another device like a power bank.