Preparing to call technical support, Getting to know your monitor, Features – HP E24mv 24" 16:9 Conferencing IPS Monitor User Manual
Page 7
Table 1-1
Additional information
Resource
Contents
Setup Instructions
Overview of monitor setup and features
HP support
For HP support or to resolve a hardware or software problem, go to
ollow the instructions to find your
product.
– or –
Select the Search icon in the taskbar, type
support
in the search box, and
then select HP Support Assistant.
– or –
Select the question mark icon in the taskbar.
NOTE:
Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that
shipped with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using
Support and troubleshooting on page 23
, a call to technical support can
provide additional help. Have the following information available when you call.
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they are
located, and how they work.
Features
Depending on the model, your monitor might include the following features:
Display features
●
60.5 cm (23.8 in) diagonal viewable screen area with 1920 × 1080 @ 60 hz resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving original
aspect ratio
●
Liquid crystal display (LCD) with active matrix and in-plane switching (IPS)
2
Chapter 1 Getting started