HP E27q 27" 16:9 IPS Monitor - Manual (Page 30)

2. Press the OSD buttons on the monitor that display up and down arrow icons to properly adjust the
position of the image in the display area of the monitor. The Horizontal Position shifts the image left or
right; the Vertical Position shifts the image up or down.
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support . Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information about how to contact HP and open a support case.
NOTE: Contact customer support to replace the power cord or any other cables that shipped with your
monitor.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware configuration
● Name and version of the hardware and software you are using
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the
monitor or on a label under the front bezel of the monitor head. You might need these numbers when
contacting HP about the monitor.
24 Chapter 3 Support and troubleshooting