Dell UltraSharp 38" 1600p Curved Monitor - Manual (Page 94)

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Troubleshooting
Universal Serial Bus (USB) specific problems
No network
connection Network dropped or
intermittent • Check to ensure USB-C
Prioritization is set to High Data
Speed .
• Do not turn Off the display during
network connection.
Not working with
Dell external or
embedded
webcam An error message
appears while using
the Windows
Camera app Download DPM (Dell Peripheral
Manager) and use Dell's camera app
instead.
Specific
symptoms
What you
experience
Possible solutions
USB interface is
not working USB peripherals
are not working • Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch Off and then turn On the
monitor again.
• Reboot the computer.
• Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
USB Type-C port
does not supply
power USB peripherals
can not be charged • Check that the connected device is
compliant with the USB-C
specification. The USB Type-C
upstream port (video and data) with
icon supports USB 3.2 Gen2 and
an output of 90 W.
• Check that you use the USB Type-C
cable shipped with your monitor.