Dell UltraSharp 38" 1600p Curved Monitor - Manual (Page 91)

Troubleshooting
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91
Synchronization
problems Screen is
scrambled or
appears torn • Reset the monitor to factory settings.
• Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe
mode.
Safety related
issues Visible signs of
smoke or sparks • Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent
problems Monitor
malfunctions on
and off • Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing color Picture missing
color • Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Check for bent or broken pins in the
video cable connector.