SPYPOINT Force-20 Trail Camera (Brown) - Manual (Page 17)

warranty and repairs / 15
limited warranty
This SPYPOINT product, designed by GG Telecom, is covered by a two (2) year
limited warranty on material and workmanship starting from the original date of
purchase. The electronic receipt is the client’s proof of purchase and must be
presented to confirm that the warranty is applicable if service is needed.
This warranty will be honored in the country of purchase only.
This GG Telecom warranty does not apply to the following:
Consumable parts, including but not limited to the batteries; of which
performance is designed to decrease over the course of time;
Damage caused by misuse, use with another product, neglect, accidents,
liquid contact, fire, earthquakes, or any other external causes;
GG Telecom products that have been purchased online from an
unauthorized dealer;
Products that have been modified or tampered with;
Cosmetic damage, including but not limited to scratches and broken plastic;
Damage caused by use of the product outside of GG Telecom's recommendations.
A
b
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d
e
f
repair service instructions
GG Telecom will repair the product or replace it at its discretion with an equivalent product without charge
if covered by the warranty described previously. The shipping fees for a sent item will be assumed by the
customer. GG Telecom will then pay for the return of the product covered by the warranty.
For a product not covered by the warranty, the repair will be subject to a reasonable charge and the
customer will also assume all shipping costs.
IMPORTANT
Under no circumstances will GG Telecom accept returned products without
an RMA (Return Material Authorization) number. It is essential to contact
GG Telecom before making a return.
Before sending us a product for repair, you can get help in several different ways. Most issues
can be resolved over the phone or online:
• Contact our web chat service offered directly on our website, from Monday to
Friday, between 8:30 a.m. and 4:30 p.m. (simply click on the orange ''Need help?''
button found on the bottom right corner of your screen);
• Contact us by e-mail at [email protected] ;
• Go to support.spypoint.com for more information on your cameras or contact our
SPYPOINT customer service assistance by calling 1-888-779-7646.
If a product needs to be returned, an RMA number will be issued to authorize the return of
the product and be used for future reference. Please keep this number.
The original receipt or copy must be included with the package sent to GG Telecom.
The RMA number must be written on the outside of the package sent to:
Canada
GG Telecom
330 de la Jacques-Cartier
Victoriaville, QC
G6T 1Y3
UNited states
GG Telecom
3000 Gannett Avenue
Des Moines, Iowa
50321
The customer is liable for any losses of damages to the product during transportation to GG Telecom.
We recommend using a mailing service which requires a tracking number to ensure the product's protection.