Samsung ViewFinity UR59C 32" 4K Curved Monitor - Manual (Page 32)

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3 Base on the test result, select Yes / No .
Yes No
Do you still see the same problem on the test screen?
• You will see the following screen when you select Yes .
Self Diagnosis Complete
Contact the Samsung Call Center for assistance.
Please have the following information ready:
‐ Model Code: **************
‐ S/N: **************
OK
• You will see the following screen when you select No .
Self Diagnosis Complete
If the test screen is okay during Self Diagnosis, your monitor may not have a problem. If the
problem persists, follow the steps below:
‐ Turn off your monitor and any other connected device, such as a PC. Turn on your monitor first
and then the other connected device.
‐ Update the operating system and graphics card driver to the latest version and restart your PC.
‐ Connect the other device, such as a PC, to a different input port on your monitor.
‐ Reset your monitor by pressing the jog button on the monitor and selecting System > Reset All.
Replace the cable with the one enclosed with your monitor.
OK