Roborock Dyad Pro FCC - Manual (Page 20)

21
Common Issues
Issue Solution
There are large water stains on the floor, the
cleaning head leaks water, or water cannot be
vacuumed from the floor.
• Remove the rollers and the dirty tank to check for a clog in the dirty water pipe or the suction
outlet, and if the filter is clogged. Clear all blockages, clean the filter and make sure dirty tank and
filter were properly installed before retrying.
The screen does not light up and the vacuum
cleaner cannot start.
• Low battery level. Charge it before use.
The dirty tank leaks and the filter is wet.
• Remove and clean the two water level sensors in the dirty tank. Make sure that the body is not laid
flat.
There is a strange smell during use. • Clean the rollers, dirty tank, and filter.
Cleaning creates a lot of bubbles.
• Do not add detergent or disinfectants that are not recommended by Roborock to the clean tank,
or spray such detergent or disinfectants on the floor.
The vacuum cleaner does not charge when
docked.
• Check the charging contacts on the charging dock and the corresponding part on the body.
The screen is on, but the buttons do not respond. • Press and hold the power button for 10 seconds to force restart the vacuum cleaner.
Unable to connect to WiFi.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the vacuum cleaner to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry.
• Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Is power always being drawn when the
vacuum cleaner is on the dock?
• The vacuum cleaner will draw power while it is docked to maintain battery performance, but the
power consumption is extremely low.