ProSoft Technology RLX-IFH9E-A - Manual (Page 75)

RLX-IFHE ♦ RadioLinx Industrial Wireless Diagnostics and Troubleshooting
RadioLinx® Industrial Frequency Hopping Ethernet Radios User Manual
ProSoft Technology, Inc. Page 75 of 109
November 19, 2013
3.4.4 Connection Errors
If ControlScape FH is not able to communicate with a radio, it will open a
message box describing the problem.
To troubleshoot communication problems, follow these steps:
 Verify that you can communicate with the Master radio through an ethernet
cable connection (page 59)
 Verify that the Master radio and remote radios are powered up (page 56)
 Verify that the Remote radios are connected to antennas, (page 56) and are
correctly sited (page 57) to receive signals from the Master radio
 Verify that the computer's IP address and the IP addresses of the radios are
on the same network (page 58)
 Eliminate sources of interference (page 70).
If you are still unable to connect to a radio, contact ProSoft Technical Support
(page 99) for assistance.