Technical references and support, Troubleshooting, Customer support – Rosen Aviation 0300-412 : Briefing Controller User Manual
Page 9
Rosen Aviation
RosenView Briefing Controller
Document Number: 100853
Revision: D
Date: 01/06/14
Template: 4.4.1.6FM2; Revision A; 12/06/12
Page 9 of 11
3. TECHNICAL REFERENCES AND SUPPORT
Always check the
product web
page to ensure that you are working with the most current revision
of technical documentation.
Table 2 Technical references
Product
Part Number
Location
Optional
0300-410, 0300-411,
and 0300-412
0603-001-CD
0603-003-CD
RS-485 Network Message Definitions
9002933
Contact Rosen Customer Support
3.1. Troubleshooting
If the RosenView Briefing Controller does not function properly, refer to the following
troubleshooting table for symptoms and possible solutions before contacting Rosen Customer
Support.
Note: Use a multimeter to verify voltages. Check actual results against the requirements
described in this manual.
Table 3 Troubleshooting tips and solutions
Problem
Possible Solutions
Screen is black
Verify that the RosenView LX/MX is receiving power
and that the pinouts are correct.
The searching for RosenView display does
not change
Verify that the pinouts are correct.
Brightness does not adjust
The unit ships in Auto Adjust mode. To turn off Auto
Adjust, set a different brightness level (levels 1-4). If
the brightness does not adjust automatically or
manually, verify that the pinouts are correct.
A briefing number (1-16) instead of the briefing
text appears on the screen
Confirm that briefings are loaded onto the RosenView
LX/MX. See the technical manuals for instructions:
(P/N 100378)
(P/N 106284).
3.2. Customer Support
If you need assistance in configuring a RosenView Briefing Controller to work with the
RosenView LX/MX, please contact Rosen Aviation at 541.342.3802 or 888.668.4955.