SMA POWER REDUCER BOX User Manual

Page 70

12 Troubleshooting

SMA Solar Technology AG

REDUCERBOX-BA-en-16

User Manual

"The device cannot be
registered. Error code:"
or
"Error. Please contact
the service
department."

(404)

The Sunny Portal website can not be found.
Corrective measures:

• Check network settings.

The Sunny Portal server is not available.
Corrective measures:

• If the Sunny Portal server is not available for more that

8 hours, contact the SMA Service Line.

(405)

Transfer method of the Power Reducer Box is not allowed on
the Sunny Portal server.
Corrective measures:

• Contact the SMA Service Line.

(407)

Authentication of the proxy server is necessary.
Corrective measures:

• Check the network settings of the proxy server and

(408)

Timeout during request. The Sunny Portal may be overloaded.
Corrective measures:

• Repeat the process at a later time.

(500)

Error in the Sunny Portal server.
Corrective measures:

• Repeat the process at a later time.
• If the error continues to persist, contact the

SMA Service Line.

(502)

The Sunny Portal server could not call up another server
required for the request.
Corrective measures:

• Check network settings.

Message

Code

Cause and corrective measures