Ensemble Designs BrightEye 83 HDMI to 3G / HD / SD SDI Converter - Manual (Page 14)

www.ensembledesigns.com BrightEye 83 and 83-F - Page 14
83 and 83-F HDMI to 3G/HD/SD SDI Converters
Troubleshooting
The Input Menu status displays “Unknown” and the Invalid Input LED is illuminated on
the front panel.
The Input Menu status in BrightEye Mac/PC will display “Unknown” and the Invalid Input LED on the
front panel will illuminate red if:
1. The incoming signal is HDCP encrypted
2. The incoming signal is an unsupported format, such as a computer resolution of 1024 x 768
3. The incoming signal is an unsupported refresh rate
Please Note: HDCP (High-bandwidth Digital Content Protection) is a content encryption
system for HDMI. It is meant to prevent copyright content from being copied. Protected
content, like a movie on a Blu-Ray disc is encrypted by its creator. Devices that want to
display the protected content, like a television, must have an authorized key in order to
decode the signal and display it. The entity that controls the HDCP standard strictly limits
the kinds of devices that are allowed decryption keys. Devices that decrypt the content and
provide an unencrypted copy are not allowed.
No Input LED is illuminated on the front panel, the Power LED is illuminated.
If no Input LED illuminated on the front panel but the Power LED is illuminated, the BrightEye is not
detecting any input signal. Check your cabling connections:
Note: In this situation the Input Menu status in BrightEye Mac/PC will display “No Input”