Widex M‑DEX - Manual (Page 54)

Problem Possible cause Solution
Sound from
Bluetooth/
jack too low
and/or noisy Sound not turned up
loud enough Turn up the volume of
the device connected
to the M-DEX and turn
down to a suitable
volume on the M-DEX
M-DEX takes
a long time to
charge or
does not
charge at all Charger used is not
the correct one Use the charger in-
cluded with your
M-DEX
Program
shown in
M-DEX not
the same as in
the hearing
aid M-DEX and hearing
aid not matched cor-
rectly Ask your hearing care
professional to match
again
Incoming call
screen is
shown but no
telephone
ringing tone is
heard in the
hearing aids Some telephones do
not produce a ringing
tone in the hearing
aids if telephone is set
to silent Turn off the silent
function on your mo-
bile phone
The M-DEX is not
within range Move it within range
(up to 50 cm)
When a tele-
phone key is
pressed, the
hearing aids
beep and
change to an-
other pro-
gram Some telephones
send keypad tone to
the M-DEX Turn off keypad tone
on the telephone
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