Widex M‑DEX - Manual (Page 53)

TROUBLESHOOTING
Problem Possible cause Solution
Your M-DEX
does not work The battery is ex-
hausted Charge the battery
(see page 10)
Display shows
“Please match
with hearing
aids” The M-DEX is not
matched with your
hearing aids Contact your hearing
care professional
No Bluetooth
streaming of
telephone
music when
activating
Bluetooth on
M-DEX On some personal au-
dio devices, the music
player may need to be
activated before it can
play music Refer to the user man-
ual for the telephone
for further information
M-DEX not vi-
brating when
telephone
rings Vibrator not activated
in M-DEX The vibrator function
is activated under Set-
tings
BT icon in
M-DEX is blue
but there is no
connection to
telephone M-DEX has been
paired with a different
device, and has estab-
lished contact with it Turn BT off on the ac-
tive equipment or re-
set Bluetooth settings
and pair telephone
again
Your M-DEX is
on but the
display is
black Keylock is activated Press No > Menu
53