12 troubleshooting – Synaps THD-2856+ User Manual
Page 17

In some region, the digital terrestrial signal may be weak. So you'd better use the antenna in
which the booster was built ,for watching the weak signal channels.
12 TROUBLESHOOTING
1
English
14
Problem
Standby light not lit
No signal found
No picture or sound
Scrambled channel
message
No response to remote
control
Forgotten channel lock
code
Forgotten menu lock
code
After moving the STB to
another room you find you
are no longer able to
receive digital reception
The STB can not start record
or timeshift the live program
Possible cause
What to do
Mains lead unplugged
Mains fuse blown
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Scart/AV is not selected on your TV
Channel is scrambled
Receiver off
Handset not aimed correctly
Front panel obstructed
Hand set batteries exhausted
The aerial feed former new point
may come through a distribution
system which may reduce the
digital signal now received by the
box.
The USB device is unconnected
to STB or USB device is full, or the
USB device is damaged
Check mains lead
Check fuse
Check aerial lead
Check aerial
Check with dealer
Reduce to another channel
Select alternative channel
Plug in and turn on plug
Aim handset at front panel
Check for obstructions
Replace handset batteries
Re-install channels to cancel
channel lock
Contact help line
Try a direct feed from the antenna
Connected the USB device to
STB or delete some files in the
USB device or change a good
USB device.