Smart Avi HDMVplus Multiviewer - Manual (Page 14)

14 www.smartavi.com
Q & A
Q: What do I need in order to use the console commands?
A: A standard RS-232 cable, one end is male and the other end is female. Your home computer,
laptop, or home entertainment control system must have an RS-232 card or simply use an external
USB to RS-232 adapter cable.
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Q: How do I update the firmware?
A: If new firmware is available you will be able to download it from the SmartAVI website.
Firmware is updated through the RS-232 connection and requires a program called
Chip45Boot2 which is freely available. Open up Chip45Boot 2 and load the firmware file by
clicking on “select flash file” and select the downloaded firmware update. Next, establish the RS-
232 connection with the HDMV-Plus box. Click “Connect to Bootloader” and then power on the
HDMV-Plus soon thereafter. The firmware should be uploading. Click “disconnect from Bootloader”
when it finishes and restart the device. Updating the USB can by done through hyperterminal.
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Q: I see vertical lines on the display. What happened?
A: The video memory needs to be refreshed. Issue a console command “//MR” to refresh or power
cycle the HDMV-Plus.
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Q: My hotkey stopped working and I seem to be in computer control, what happened?
A: Your hotkey control is interacting with the operating system and not through the keyboard
control, this happens if you have another hotkey on your computer that conflicts with the HDMV-
Plus. The solution is to change the hotkey of either the HDMV-Plus or your computer. If you
are using windows simply press the windows button one time, and then issue another hotkey
command to get out; then go back and reconfigure at a more convenient time.
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Q: Why do my inputs appear pink, what happened?
A: The HDCP protocol between the outputs of the attached devices and the HDMV-Plus have lost
synchronization. Physically unplugging the input and plugging it back in or powering down the
peripheral device should resolve the problem. Power cycle the HMDV-Plus.