Troubleshooting & support, Troubleshooting – common problems, Support – QVidium QVAVQ Series v4 User Manual

Page 18: 1 troubleshooting – common problems, 2 support

User’s Manual v.4

QVidium

QVARQ QoS Proxy Server™

Troubleshooting & Support

The QVARQ QoS Multimedia Proxy Server™ includes a number of features to aid in system
security and logging.

4.1 Troubleshooting – Common Problems

No response from web browser or cannot ping system

1. Make certain that device is powered on and connected to your network.

2. Check that green LAN light in front is lit and link light at RJ-45 port is on.

3. Make certain that device is on the same subnet as the computer you plan to connect to.

(Either use a cross-over Ethernet cable to connect directly to the computer or connect
through the same switch as your computer.)

4. Connect a VGA monitor and keyboard to the proxy server and type “ifconfg –a” to see the IP

address and netmask.

5. Open a shell window (On Windows™ select “Start/Run…” and type “cmd”).

6. Clear the ARP cache by typing “arp –d” and hit Enter.

7. Try pinging the system by typing “ping ”, for example type

“ping 192.168.1.31”.

Cannot get TX Proxy to send IP packets

1. Check that a valid video signal is connected to the video Input you have configured. Use

the Encoder/Profile page to select among Composite and S-Video inputs. Make certain
that you Saved the profile and afterwards hit the Start menu item.

2. Make certain that device is powered on and connected to your network.

3. Check that green LAN light in front is lit and link light at RJ-45 port is on.

4. Make certain that you have entered the correct IP address for the destination (under

Encoder/Profile) and the correct gateway (under Network/Configure) if the receiver is on
another subnet.

5. Try pinging the destination system clicking on Network/Ping and entering the IP address for

the decoder device.

4.2 Support

For specific technical help, we kindly ask that you first contact the reseller or distributor from whom
you purchased your QVidium product. If you still require further assistance, or you purchased your
product directly from QVidium, please contact QVidium Technologies, Inc. by either phone or e-
mail at:

Technologies, Inc.