NCast Telepresenter M4 - Manual (Page 40)

NCast Telepresenter Reference Manual
3.11.3. Download Logs
Log reporting is an important tool which NCast uses to diagnose any problems, whether they hardware or
software, bugs or operational issues. When reporting a problem, please click on the “Download Logs” button
which will create a .zip file of recently logged activity. Make a note of the time of the incident (if known) and
forward this information to NCast for analysis.
3.12. U
PDATE
T
OOL
The Update Tool page lists the current release(s) of software available for this Telepresenter. If no
information is listed then there is a problem reaching the update server. The Update Tool requires HTTP
access to the external Internet to function correctly. If this access is firewalled or if the HTTP proxy settings
are not correctly employed, then update listings and software updates are not available. There may also be a
problem with the settings for the DNS servers as well.
NCast Corporation Revision 2.2
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