Mr. Coffee PSTX91WE - Manual (Page 12)

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ISSUE POSSIBLE CAUSE SOLUTION
The coffee is not hot. There’s a power outage. Wait for power to be restored.
The coffee tastes bad. Coffee grounds other
than for an automatic drip
coffeemaker were used.
Use coffee grounds recommended
for automatic drip coffeemakers.
The ground coffee-
to-water ratio was
unbalanced.
Use correct ground coffee-to-
water ratio.
The coffeemaker needs
cleaning.
Clean coffeemaker as described in
“Maintaining Your Coffeemaker”
section.
The filter basket is not
properly inserted.
Insert filter basket correctly.
The grounds are
in the coffee.
The filter is not properly
seated in the basket.
Seat filter properly within the filter
basket.
The filter collapsed. Remove filter and replace.
Too may grounds were
added into the filter.
Remove excess grounds.
The “Brew Now” LED is
flashing fast.
Not enough water in water
reservoir.
Fill the water reservoir above
minimum level marking.
App is greyed out and
unavailable
Either there is a power
outage or your home
network is down.
If a pre-programmed schedule was
already saved, the unit will still
brew as originally planned.
App does not work
outside the home.
Make sure remote access
is enabled.
In iOS, this is the ‘More’ tab below
or in Android, it is in the Menu
up top.
Do you still have questions?
You can call us toll-free at the Consumer Service Department,
1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com.
TROUBLESHOOTING
Replacement Parts
• Coffee Filters – For better tasting coffee, we recommend that you use
a MR. COFFEE ® brand 10–12 cup basket-style paper filter or a MR. COFFEE ®
brand permanent filter. These filters are available at most grocery stores.
•
Water Filtration – Replacement water filtration disks can be purchased through
your local retailer, online at www.mrcoffee.com, or by calling 1-800-MR-COFFEE
(1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada.
•
Decanters – Please visit us online at www.mrcoffee.com, or call
1-800-MR COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in
Canada for information on where you can find a store that carries
replacement decanters.
Repairs
If your Smart Coffeemaker requires service, do not return it to the store where
you purchased it. All repairs and replacements must be made by Sunbeam or an
authorized Sunbeam Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the location of the nearest
Authorized Service Center:
U.S.: 1-800-MR COFFEE (1-800-672-6333)
Canada: 1-800-667-8623
SERVICE AND MAINTENANCE
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