D-Link DIR-615 User Manual

Page 108

108

Section 1 - Troubleshooting

3. Why can’t I connect to certain sites or send and receive e-mails when connecting through my router?

If you are having a problem sending or receiving e-mail, or connecting to secure sites such as eBay, banking sites,

and Hotmail, we suggest lowering the MTU in increments of ten (Ex. 149, 148, 147, etc).

Note: AOL DSL+ users must use MTU of 1400.

To find the proper MTU Size, you’ll have to do a special ping of the destination you’re trying to go to. A destination

could be another computer, or a URL.

• Click on

Start and then click Run.

• Windows

95, 98, and Me users type in

command (Windows

NT, 000, and XP users type in

cmd) and

press

Enter (or click OK).

• Once the window opens, you’ll need to do a special ping. Use the following syntax:

ping [url] [-f] [-l] [MTU value]

Example:

ping yahoo.com -f -l 1472