IHSE USA 485 Series Repeater and Cross Repeater - Manual (Page 34)

Draco (Cross) Repeater
34
2014-04-15
9 Technical Support
Prior to contacting support please ensure you have read this manual, and
then installed and set-up your (Cross) Repeater as recommended.
9.1 Support Checklist
To efficiently handle your request it is necessary that you complete a
support request checklist (
Download ). Please ensure that you have the
following information available before you call:
 Company, name, phone number and email
 Type and serial number of the device (see bottom of device)
 Date and number of sales receipt, name of dealer if necessary
 Issue date of the existing manual
 Nature, circumstances and duration of the problem
 Components included in the system (such as graphic source/CPU,
OS, graphic card, monitor, USB-HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
 Results from any testing you have done
9.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA number
(Return-Material-Authorization).
2. Package your devices carefully, preferably using the original box.
Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot be accepted. The
shipment will be sent back without being opened, postage unpaid.
Pos: 55 /806-IHSE/Zertifikate/UEB_Zertifikate @ 5\mod_1278579534933_6.doc @ 42668 @ 1 @ 1