Grandstream UCM6100 series IP PBX Buyer's Guide User Manual

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• If new business locations are added throughout the world, does

that require a new IP PBX at that site? What hardware/software

is required to get the new location up and running?

• How scalable is the system?

• Are there online videos available from the IP PBX vendor to ex-

plain the set-up, maintenance and features of the VoIP system?

• What are the warranty terms?

• How does the IP PBX support feature and application customiza-

tion?

• What third party products (SIP endpoints, SIP trunk providers,

etc.) have been tested with the IP PBX? Is this vendor proved to

have wide interoperability with other IP solutions in the indus-

try?

• Does the vendor have certifications from key service providers

assuring the IP PBX is interoperable with their network offer-

ings?

• What independent review sites have provided a written assess-

ment of the IP PBX?

• How long has the vendor been in the marketplace? What other

IP solutions do they provide?

• What are the get-started costs associated with purchasing the IP

PBX? What features are included in the base price? Are there

licensing fees for features like IVR? Are there any other recur-

ring costs to consider? Are firmware updates included at no

charge?

• What is the system recovery process in the event of a power

outage?

• What customer service options are available with questions?

• What security protocols are available with the IP PBX?

Asterisk is a registered trademark of Digium

The information in this document is for informa-
tional purposes only and is subject to change by
Grandstream Networks without notice.